Consumer protection is our concern
It is important that consumer concerns are regarded. This is reflected in observance of the code of conduct of the DVTM: This codex defines standards for consumers, political and economic as well as user friendly guidelines to run services. This codex is continuously enhanced, advanced and guarantees a TüV-certified process. An important aspect of consumer protection is the transparency of service billing. Notice that we can only answer questions about a bill. Questions about service contents can only be answered by the Service Provider. The contact information of a Service Provider can be found in the itemized bill.
Questions about landline/phone Invoices
We offer an online service for invoices as well as itemized statements. This information is provided:
• Which number was called on what time
• Service Provider
• Contact information of the Service Provider
you can request your itemized statements of your invoice online.
Questions about your mobile Invoice
Questions about Services like Premium SMS, Short Codes and other mobile Payments can be answered here by an itemized bill. Moreover can you manage your subscriptions.
you can request your itemized statements of your mobile invoice online.